Objection Handling: Tipping
Effectively Communicating the Role of Tipping in Our Platform
In the past, introducing innovations like Snap! Raise required education and clear communication to show its advantages over traditional fundraising. Similarly, tipping helps keep our platform accessible and affordable while supporting the development of top-tier tools for athletic and activity programs.
To ensure a smooth experience, we must confidently communicate this to group leaders and set the right expectations during checkout. Tipping isn’t an extra feature—it’s an essential part of our process.
| Group Leader Question | Suggested Sales Rep Response |
| “What is tipping?’ | “Tipping on our donation platform is a voluntary contribution from donors to support our development and maintain a free engagement app for your program that includes your schedules, rosters, two-way messaging, and team store along with the benefits of running your campaign through the mobile app experience.” |
| “Is tipping mandatory?“ | “No, tipping is completely optional. However, it helps sustain the platform so we can continue providing top-tier tools and services for fundraising.” |
| “Why should donors tip when they’re already donating?” | “Tipping supports the platform’s operations, allowing us to keep fees low for organizations and direct more of your donation to the cause. It ensures the platform remains effective, secure, and affordable for everyone.” |
| “I don’t know where my tip is going.” | “Your tip directly supports the technology, security, and enhancements that keep the platform running smoothly. It helps ensure fundraisers and donors alike get the best possible experience - keeping our price competitive.” |
| “I don’t want to offer tipping.” | “I understand your concern. Our success is tied to yours. We only win when you and your program win. These changes have been thoroughly tested, and the benefits for your program are clear and measurable.” |