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Marco Portal Order Lookup

1. Locate to this site- https://api.thedreamjunction.com/client/dashboard

 

2. Login credentials 

 

3. Locate to the orders tab 

 

4. Locate to the Netsuite order 

5. In the URL, copy the 2nd number 

https://4766534.app.netsuite.com/app/accounting/transactions/salesord.nl?id=26009990&whence=

 

6. Paste that number in the marco portal "purchase order" section and click enter 

Screenshot 2024-10-30 at 2.17.37 PM

7. Once you have the order pulled up, click the view button on the far right 

Screenshot 2024-10-30 at 2.18.36 PM

8. ALL YOU ARE LOOKING FOR, IS THE TRACKING INFORMATION. There are two options:

 

1. This is where the tracking SHOULD be 

  • Scroll down to the bottom of the page, where you see "shipment 1" 
  • There will be a linked tracking number (see pic) 
  • Open the tracking # to ensure the link is correct/working
    • If the tracking # has not had any movement in days or weeks or seems off, please move to the next step

Screenshot 2024-10-30 at 2.22.58 PM

 

2. Scroll back up to the top of the order, and locate the "Last Note" section.

  • If you see the Last Note has a long number in it, that means the order was changed over to FedEx. If you copy the number and google the number, it will populate with FedEx + tracking 

Screenshot 2024-10-30 at 3.07.16 PM