Store Support Notion

Tyler has documented some store support processes and other information here: Support/Operations Docs

 

Customer Support Docs

Support Team Generic Magento Account

How to Refund in Magento

How to Place a $0 Order in Magento

Store Refund Tracker

External Store Build Request Tracker

Snap! Store Customer Feedback Tracker

Suppress Emails in Klaviyo

Creating Reorders w/ Back Prints

Operations Docs

Adding Multiple Logos

CSVs for Builds

Orders Integration (Magento - NetSuite - Bespoke) (1)

Store Build Recipe Documentation (1)

Update Coach Points Documentation (1)

Adding Points to a User in Magento

Disable a Store in Magento

Delete a Store in Magento

Preset IDs/ Location& NetSuite

Accessing Retool

Edit Store Manager Email

Assign Apps to Users

Assign Store Manager Permission to Users

Store Dashboard Full Release FF

Troubleshooting in Workato

Workato Troubleshooting Steps

Magento Split Instances

• • S1 - Admin URL - https://atmin.snap1.store/admin_5f7j0c
  • S2 - https://atmin2.snap.store/admin_5f7j0c
  • S3 - https://atmin3.snap.store/admin_5f7j0c
    • Your log in should be the same

• V3 Magento Docs

  Migration Phases

  V3 Store Variable Data - Enhanced Raise/Store Data

  V3 Store Scope & Data - Where to change URLs

  Changing Logos in V3

• Jira Procedures

  Operating in Jira w/ Product

Custom Logo Forecast

• Multiple Logos

  12/11/23 Current State - Procedures

• Feature Documentation

  Using ORGs for Store Builds

• udu_id in CSVs

  UDU ID

Changing an Address in Marco Portal

• Marco Documentation

  Viewing Order Statuses in Marco Portal

• Creating Stores with GraphQL api.snap.app

  Creating Stores with GraphQL

• Creating Gift Cards in Magento

  Creating Gift Cards in Magento

• Creating Tax Exempt Customers

  Creating Tax Exempt Customers

• Creating Rush Reorders in NetSuite for Marco Orders

  Creating Rush Reorders in NetSuite for Marco Orders