The are two scenarios in which a user would expect to receive an email regarding the rewards program:
- Account Creation
- Account Password Resets.
If a user is having trouble receiving either of these emails, see the steps below for troubleshooting:
User is not receiving a confirmation email to set up a new account:
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If user isn’t receiving the confirmation email, then you can manually confirm a user’s email in the portal. See steps below:
- Go to ‘Rewards’ tab, then select ‘Rewards Users’
- Go to the ‘Pending’ tab and find the user you’re trying to authenticate
- Click the blue ‘Click to Edit’ button
- Click the blue ‘Manually Confirm Email’ button
- Save the user – they should then be brought to the account information page on the app and be able to continue setting up their profile
If the issue still persists, please submit a ticket to FanX Support via fanx.support@snapraise.com or reach out to your Account Manager.
User is not receiving Password Reset email:
- Have user check junk/spam folder
If the email is not found, please submit a ticket to FanX Support via fanx.support@snapraise.com or reach out to your Account Manager.