This guide will walk you through:
✔️ The sign-up process for Snap! Spend
✔️ Managing payments on Snap! Spend
✔️ How to get answers to your Snap! Spend questions
What is Snap! Spend?
Snap! Spend is an online payment system used by teams and clubs to collect dues that allows you to set up automatic payments, manage payments, view payment history online, and receive upcoming payment reminders!
How do I sign up for Snap! Spend to make payments?
Your club may send you an email invitation or direct you to a signup link to setup online payments.
Signing up via email invitation:
💡 Check spam/junk folders.
💡 Use the email address that the invitation was originally sent to or it will prompt an error code.
💡 There is a small discount for utilizing the ACH payment method.
Signing up via direct link:
💡 Click the signup link provided to you by your program administrator.
💡 There is a small discount for utilizing the ACH payment method.
How do I know when my sign-up is complete?
Sign-up on our platform is complete when payments are authorized, and a payment method is selected. One of these options must be chosen, and payments must be approved in order to complete the sign-up. If you exit before this final step, you will need to redo the entire sign-up process.
How do I add a payment method?
During the signup process, you’ll be able to select and add your preferred payment method! You can choose to either pay by card or pay by bank (ACH). Note: There is a small discount for utilizing the ACH payment method.
Paying by Card
Paying by Bank
Don’t want to sign in to your online banking?
When selecting your banking institution, you can scroll down and select “Link with account numbers” to enter your routing and account numbers instead! This will prompt verification with a micro-deposit. Depending on your financial institution, this deposit should be received within 24 hours but may take up to 2-3 business days. Once you receive it, log back in to Snap! Spend to verify.
How do I manage my payments?
You can log in to your account at any time to manage your payments!
- Stop payments from being charged automatically and resume payments when you are ready for them to be charged. Note: Payments that are processing or paid cannot be stopped.
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Request a change in the payment schedule (ie. splitting a payment into two payments, requesting a different due date). Note: Reach out to your program directly with any requests to change payments or due dates.
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Change your payment method for any or all unpaid payments. Note: Payment methods can only be changed if you have upcoming payments.
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Leave the group and remove all unpaid payments from your account and stop receiving automatic notifications from Snap! Spend. Note: Leaving the group will remove all remaining invoices for that group, but this does not absolve you of financial responsibility to the program for these payments. You may have pending invoices if you don't have the Leave Group button.
What do I do if I have questions?
We have a Support Center that you can easily access and search for questions. Also, our Help Desk is always happy to answer any of your questions, or you can contact your program directly if you have any program-specific questions!
➡️ Visit our Support Center to find other how-to articles
➡️ Contact the Snap! Spend Help Desk if you have questions about:
- You have any technical issues or questions related to the website or your account.
- You're getting an error message somewhere on your Snap! Spend account.
- You're having an issue with your Snap! Spend login or password.
➡️ Contact your program directly if:
- You have a question about an invoice amount or want to change a payment due date.
- You need to change your participant's name (i.e. name is spelled incorrectly).
- You want a refund or a history of your payments.
- You want to split an invoice into two separate payments.
Having issues getting signed up with a bank account? Click here for our troubleshooting guide!
Need help creating a Snap! Mobile SSO account? Click here to learn more!
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.