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Snap! Mobile Support Center

FanX

FanX

Mobile engagement platform powered by Snap! Mobile.

FAQs

What are promotions & what can I do with them?

Live Stat Setup

How To Cancel A Game & Send A Notification

Sending Notifications

FanX Rewards

How To Link Schedules to FanX

FanX Trivia

Places Functions General How To

How to Update Scores on the Dashboard and At The Game Level

Game Time Trigger Notifications: How They Work and Best Practices

Cloning Notifications

Setting Head-to-Head Displays

Team Cards & Banners Image Best Practices

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Support & Troubleshooting

Notifications Not Sending or Being Received

Geofenced Promotion Not Showing

Live Stats Issues

Live Audio is Not Working

Email Deliverability Issues: Account Creation & Password Reset

Check-In Issues

Troubleshooting Sports Schedule Updates

How do I reset my password?

Schedules Published In Manage But Not Showing On FanX App

Rewards Troubleshooting

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Onboarding

Getting Started: Kickoff Meeting

Step 1: Apple Developer Account Access

Step 2: FanX Onboarding Form

Step 3: T.A.B. Completion

Step 4: App Preview

Step 5: FanX Review

Step 6: Account Manager Handoff & Launch Planning

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FanX Portal Essentials

Portal Essentials

Additional Trainings

Apple Developer Account

What is an Apple Developer Account?

Enrolling in the Apple Developer Account Program

Inviting Snap! Mobile to Your Account

Common DUNS# Issues & Troubleshooting

Common Apple Developer Account Questions & Issues

Apple Developer Account 101

Update Apple Developer Account Agreement

Expired Apple Developer Account

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