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🏈 Messaging – Coach Quick Start Guide

How to Create a Messaging Channel and Start Messaging Parents & Athletes

1) Log In & Access Messaging 

  • Or Click the Messaging icon in the top-right corner 
  • You’ll land on your Messaging Dashboard 
  • If you don’t see Messaging, your AD may still need to invite you 

 

2) Create a New Messaging Channel 

  • Click New Chat 
  • Select Program Channel & make selections to the prompts 
  • Choose Two-Way Chat (allow responses in the thread from channel members) or Broadcast Only (only outgoing messages from channel moderators) 
  • Choose Audience Type β†’ If students will be in the channel at all, select Students 
  • Name your channel (ex: Varsity Baseball 2025) 
  • Click Create Channel 

3) Add Moderators (Optional) 

  • Add assistant coaches, team managers, or booster leads 
  • Or click Skip & Finish if no one else needs access 

 

4) Invite Athletes & Parents 

You have 3 ways to add members: 

Method 

Best Use 

QR Code / Link 

           Fastest! Display at practice or meeting 

Invite by Email 

           Sending a few one-off invites 

Import File 

           Upload a list of emails to invite in bulk 

πŸ“Œ Members must create their Snap! Mobile login before they appear in the channel. 

 

5) Use Messaging in the App 

  • Log into your organization's app using the same email & password 
  • Tap the Messaging icon in the top-right to view chats 
  • You can send messages, attach files, and reply in real time 

βœ… You can send and receive messages in the app 
❌ You cannot create new channels in the app β€” only from web 

 

6) Edit Your Channel Anytime 

From Messaging Admin, you can: 

  • Rename the channel 
  • Switch between Broadcast ↔ Two-Way 
  • Add/remove moderators 
  • Add/remove members 

 

πŸ†˜ Need Help? 

  • Not seeing Messaging? β†’ Confirm your invite was accepted 
  • Members missing? β†’ They may not have created their Snap! Mobile login yet 
  • App showing no chat? β†’ Check you're logged in with the same credentials as on web 
  • Still stuck? β†’ Contact your AD or Snap! Mobile Support 

 

If you have any questions about Messaging, please reach out to our support team at support@snapraise.com or at (276) 531-9260.