Snap! Mobile Support Center

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Snap! Mobile Support Center

Raise

Raise

Online fundraising solution

Supporters and Donors

I want to make a donation to a fundraiser. How do I find the fundraiser page?

I did not receive a receipt?

Why is my name not on the list of supporters?

Is my donation tax-deductible?

How do I share a fundraiser on social media?

How do I donate to a fundraiser?

Is my payment secure?

Can I donate by cash or check? 

Can I donate to a campaign that has closed?

Can I receive a refund on my donation?

I purchased a gift but I did not select a size

When will my gift purchase arrive?

I made a donation to a campaign and wanted to include a gift item but the pop-up disappeared. Can I add one now?

I accidentally purchased a gift for a participant – can I get a refund?

Digital Discount Fundraisers

Does Snap! Offer Donation Matching?

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Gifts, Prizes, and Gear

When will the Group Leader receive the gear?

What is Outfit the Kid?

Gifts and Prizes Refund and Exchange Policy

I purchased a gift for a participant – when will it arrive?

When will I receive my rewards?

Gear Troubles: Issues and Solutions

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Group Leaders and Admins

How do I reset my password?

Why email invites over other methods?

When will I receive my team's gear?

Who Can Run a Fundraiser?

Can I start a fundraiser on my own online?

How often can I receive my funds via Direct Deposit?

Why does Raise ask for personal information?

What do you submit during the Know Your Customer process?

When will I receive my check?

How will this impact individual taxes?

How can I receive funds through direct deposit?

How to change my campaign to check or direct deposit

How to change campaigns check address

How to change my campaigns gear address

Can I change my teams gear logo?

Missing Gear Packing List

Color Coded Participation Levels

Sending Invites To Your Network (Group Leaders)

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Parents and Guardians

How to Impersonate in the Guardian Portal

How do I view or edit my child's size?

Setting Up Your Guardian Account

Students and Participants

How can I see my earned rewards?

How do I add a Guardian to my account?

How do I see who donated to me?

How do I delete emails from my email invites?

I accidentally made two accounts. How do I merge them?

Who should I invite?

How do I update my email, phone number, or name on my account?

How can my fundraiser page be shared?

Why are my email invites listed as "Pending"?

How do I change my profile picture?

When will I receive my rewards?

I created my account and joined my fundraiser. Now what do I do? 

Where can I find my “join code”?

How do I delete my account?

How do I see the results of the fundraiser?

How do I change my reward selections or size?

How do I reset my password?

Can I Join a Fundraiser Without the Email Invitation?

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Raise Information

Raise Security Policy

Do you Match Donations?

Privacy Policy

How Does The Fundraising Process Work?

What does it cost to start a fundraiser? 

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