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Snap! Mobile Support Center

Spend

Spend

Transparent money management

Spend Onboarding

Pre-Onboarding | Application Submission & Approval

Getting Started: Kickoff Meeting

Step 1: Program Admin Training

Step 2: One Week Progress Check

Step 3: Customer Success Manager Handoff

Post Onboarding | Group Staff Training with Customer Success Manager

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Group Staff Training Courses

Module 1: Spend Tour

Module 2: Adding New Participants

Module 3: Adding a Payment Schedule

Module 4: Edit an Individual Payment Schedule

Module 5: Adding Budget Items

Module 6: Next Steps

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Program Admin Resources

Creating a New Group

Export Email Addresses

Quickbooks Integration

Publishing a Payment Schedule

Depositing a Check to Your Spend Account

Adding Participants in Bulk

Sending Checks and ACH Reimbursement

Transferring Funds Internally

Linking an External Bank Account and Transferring Funds Externally

Requirements for Changing a Program Admin

Managing Cash and Check Payments

Giving a "Pay in Full" Discount

Exporting to Quickbooks

Lost, Stolen, and Replacement Debit Cards

Creating Multiple Groups

Admin Guide to Ordering Spend Debit Cards

Adding Additional Staff Members + Roles Overview

Adding a Financial Commitment Agreement

Issue or Cancel a Refund

Reporting Invoices and Transactions

Inviting Participants and Parents

Closing Out Your Season

Adding a New Season

Adding a Credit Memo: Recording a Cash or Check Payment

Export a List of Teams

Changing a User's Role

Sorting Transactions in Program Banking

Program Overview Pie Chart

Signing in to Spend As An Admin

Viewing Disputes

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Group Staff Resources

Edit A Player's Name

Group Staff Quick Start Guide

Adding an Invoice to an Individual Player

Signing in to Spend

Updating Your Name, Email, and/or Phone Number for 2FA

Group Staff Debit Card FAQ's

Resend an Invite

How to Switch Between Roles/Teams (Team Assistant)

Lost, Stolen, and Replacement Spend Group Staff Debit Cards

Transferring Funds Internally: From the Group Account to the Program Account

Transferring a Participant to a Different Group

Removing a Participant from a Group

Depositing a Check to Your Spend Account

Receiving and Activating a Team Assistant Debit Card

Payment Processing Times

Deleting an Invoice From the Whole Group

Customizing Participant Information to Allow Guardians/Parents to Pay Separately

Changing the PIN on Your Spend Debit Card

Adding a Credit Memo: Recording a Cash or Check Payment

Accessing an ATM

Sending Checks and ACH Reimbursement

Issue or Cancel a Refund

Sorting Transactions in Group Banking

Manage Notes and Attachments

Reconciling Transactions

Canceling Check Payments

Bulk Edit An Individual Player's Invoices

Applying Funds to a Participant Invoice

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Guardian Resources

Pay By Bank: Linking with Account/Routing Numbers

Creating an SSO Account

How to Switch Between Roles: Guardian (One Participant to Another)

Guardian Quick Start Guide

Troubleshooting Adding a Payment Method: Bank Account

Troubleshooting Sign-In

Payment Processing Times

Troubleshooting Not Receiving Emails from Spend

Navigating Payment Failures

Updating Your Name, Email, and/or Phone Number

Understanding Invoice Payments

Troubleshooting Sign Up

Stopping and Restarting Payments

Resetting Your Password

Removing Yourself from a Group

Payment Statuses

Making Payments in Advance

Finding Your Account and Routing Numbers

Changing Your Payment Method

Changing Payment Amounts and Due Dates

Approving Payments

Updating Your Name, Email, and/or Phone Number for 2FA

When To Contact Spend Support & When To Contact Your Club

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