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Snap! Mobile Support Center

Spend

Spend

Transparent money management

Spend Onboarding

Pre-Onboarding | Application Submission & Approval

Getting Started: Kickoff Meeting

Step 1: Program Admin Training

Step 2: One Week Progress Check

Step 3: Customer Success Manager Handoff

Post Onboarding | Group Staff Training with Customer Success Manager

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Group Staff Training Courses

Module 1: Spend Tour

Module 2: Adding New Participants

Module 3: Adding a Payment Schedule

Module 4: Edit an Individual Payment Schedule

Module 5: Adding Budget Items

Module 6: Next Steps

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Program Admin Resources

Creating a New Group

Export Email Addresses

Quickbooks Integration

Publishing a Payment Schedule

Depositing a Check to Your Spend Account

Adding Participants in Bulk

Sending Checks and ACH Reimbursement

Transferring Funds Internally

Linking an External Bank Account and Transferring Funds Externally

Requirements for Changing a Program Admin

Managing Cash and Check Payments

Giving a "Pay in Full" Discount

Exporting to Quickbooks

Lost, Stolen, and Replacement Debit Cards

Creating Multiple Groups

Admin Guide to Ordering Spend Debit Cards

Adding Additional Staff Members + Roles Overview

Adding a Financial Commitment Agreement

Issue or Cancel a Refund

Reporting Invoices and Transactions

Inviting Participants and Parents

Closing Out Your Season

Adding a New Season

Adding a Credit Memo: Recording a Cash or Check Payment

Export a List of Teams

Changing a User's Role

Sorting Transactions in Program Banking

Program Overview Pie Chart

Signing in to Spend As An Admin

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Group Staff Resources

Edit A Player's Name

Group Staff Quick Start Guide

Adding an Invoice to an Individual Player

Signing in to Spend

Updating Your Name, Email, and/or Phone Number for 2FA

Group Staff Debit Card FAQ's

Resend an Invite

How to Switch Between Roles (Team Assistant to Parent)

Lost, Stolen, and Replacement Spend Group Staff Debit Cards

Transferring Funds Internally: From the Group Account to the Program Account

Transferring a Participant to a Different Group

Removing a Participant from a Group

Depositing a Check to Your Spend Account

Receiving and Activating a Team Assistant Debit Card

Payment Processing Times

Deleting an Invoice From the Whole Group

Customizing Participant Information to Allow Guardians/Parents to Pay Separately

Changing the PIN on Your Spend Debit Card

Adding a Credit Memo: Recording a Cash or Check Payment

Accessing an ATM

Sending Checks and ACH Reimbursement

Issue or Cancel a Refund

Sorting Transactions in Group Banking

Manage Notes and Attachments

Reconciling Transactions

Canceling Check Payments

Bulk Edit An Individual Player's Invoices

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Guardian Resources

Pay By Bank: Linking with Account/Routing Numbers

Creating an SSO Account

How to Switch Between Roles: Guardian (One Participant to Another)

Guardian Quick Start Guide

Troubleshooting Adding a Payment Method: Bank Account

Troubleshooting Sign-In

Payment Processing Times

Troubleshooting Not Receiving Emails from Spend

Navigating Payment Failures

Updating Your Name, Email, and/or Phone Number

Understanding Invoice Payments

Troubleshooting Sign Up

Stopping and Restarting Payments

Resetting Your Password

Removing Yourself from a Group

Payment Statuses

Making Payments in Advance

Finding Your Account and Routing Numbers

Changing Your Payment Method

Changing Payment Amounts and Due Dates

Approving Payments

Updating Your Name, Email, and/or Phone Number for 2FA

When To Contact Spend Support & When To Contact Your Club

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