Snap! Mobile Support Center
App Portal
General FAQs
Raise
Supporters and Donors
Gifts, Prizes, and Gear
Group Leaders and Admins
Parents and Guardians
Students and Participants
Raise Information
Store
FAQs
Customers & Orders
Store Admins & Group Leaders
App Portal
FanX FAQs
Snap Mobile App FAQs
FanX Onboarding
Onboarding to the Snap Mobile App
FanX Support & Troubleshooting
Messaging within Snap Mobile App
FanX Portal Essentials
Apple Developer Account for FanX
Insights
Schedules (formerly AD Assist)
Essentials
Administrator Resources
Sites (formerly Control Panel)
Essentials
Administrator Resources
Coach Resources
Registration
Essentials
Parents & Guardians
Administrator Resources
Coach Resources
Snap! Manage Onboarding
Manage Account Setup
Spend
Spend Onboarding
Group Staff Training Courses
Program Admin Resources
Group Staff Resources
Guardian Resources
Connect
FAQs
Admin Onboarding Course
Staff Onboarding Course
Connect Admin Resources
Connect Staff Resources
Parents, Guardians, and Supporters
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Snap! Mobile Support Center
App Portal
General FAQs
Raise
Supporters and Donors
Gifts, Prizes, and Gear
Group Leaders and Admins
Parents and Guardians
Students and Participants
Raise Information
Store
FAQs
Customers & Orders
Store Admins & Group Leaders
App Portal
FanX FAQs
Snap Mobile App FAQs
FanX Onboarding
Onboarding to the Snap Mobile App
FanX Support & Troubleshooting
Messaging within Snap Mobile App
FanX Portal Essentials
Apple Developer Account for FanX
Insights
Schedules (formerly AD Assist)
Essentials
Administrator Resources
Sites (formerly Control Panel)
Essentials
Administrator Resources
Coach Resources
Registration
Essentials
Parents & Guardians
Administrator Resources
Coach Resources
Snap! Manage Onboarding
Manage Account Setup
Spend
Spend Onboarding
Group Staff Training Courses
Program Admin Resources
Group Staff Resources
Guardian Resources
Connect
FAQs
Admin Onboarding Course
Staff Onboarding Course
Connect Admin Resources
Connect Staff Resources
Parents, Guardians, and Supporters
App Portal
Mobile engagement platform powered by Snap! Mobile.
FanX FAQs
What are promotions & what can I do with them?
Live Stat Setup
How To Cancel A Game & Send A Notification
Sending Notifications
FanX Rewards
How To Link Schedules to FanX
FanX Trivia
Places Functions General How To
How to Update Scores on the Dashboard and At The Game Level
Game Time Trigger Notifications: How They Work and Best Practices
Cloning Notifications
Setting Head-to-Head Displays
Team Cards & Banners Image Best Practices
See more
Snap Mobile App FAQs
When will my fundraiser be available in the app?
Who can download and utilize the app?
What is a School Code (S! Code) and how do I find it?
How can group leaders customize the non-Raise features available in the app?
Can I add a non-Snap team store to the app?
What if I am unable to, or would prefer not to, download the app?
See more
FanX Onboarding
Getting Started: Kickoff Meeting
Step 1: Apple Developer Account Access
Step 2: FanX Onboarding Form
Step 3: T.A.B. Completion
Step 4: App Preview
Step 5: FanX Review
Step 6: Account Manager Handoff & Launch Planning
See more
Onboarding to the Snap Mobile App
What is the Snap! Mobile App?
Step 1: Download & Add Your Campaign
Step 2: Creating Portal Admin Login Credentials
Step 3: Portal Admin Trainings
FanX Support & Troubleshooting
Notifications Not Sending or Being Received
Geofenced Promotion Not Showing
Live Stats Issues
Live Audio is Not Working
Email Deliverability Issues: Account Creation & Password Reset
Check-In Issues
Troubleshooting Sports Schedule Updates
How do I reset my password?
Schedules Published In Manage But Not Showing On FanX App
Rewards Troubleshooting
Adding a Game to your FanX App
See more
Messaging within Snap Mobile App
What is Snap! Messaging?
Who can use Messaging?
Where can I find Messaging?
How do I enable and disable Snap! Messaging as a Group Leader?
How do I get the latest version of the Snap Mobile App?
What can users do in Messaging?
What additional capabilities do Group Leaders have?
How to remove participants from a chat as a Group Leader
What type of security measures are taken within Messaging?
Is 1:1 Messaging available?
See more
FanX Portal Essentials
Portal Essentials
Additional Trainings
Apple Developer Account for FanX
What is an Apple Developer Account?
Enrolling in the Apple Developer Account Program
Inviting Snap Mobile to Your Account
Common DUNS# Issues & Troubleshooting
Common Apple Developer Account Questions & Issues
Apple Developer Account 101
Update Apple Developer Account Agreement
Expired Apple Developer Account
See more
