Manually Confirm Rewards User: Account Creation & Password Reset Issues

There are two scenarios in which a user would expect to receive an email regarding the rewards program:

1. Account Creation
2. Account Password Resets

If a user is having trouble receiving either of these emails, see the steps below for troubleshooting:

Manually Confirm Rewards User

If a user isn’t receiving the rewards confirmation email, then you can manually confirm a user’s email in the portal. See steps below:

1. From the sidebar navigation, click  the ’ Rewards’ tab. 
2. Go to the ‘Pending’ tab and find the user you’re trying to authenticate
3. Click the "Edit Rewards User" button:

1. Click the ‘Manually Confirm Email’ button
2. Save the user – they should then be brought to the account information page on the app and be able to continue setting up their profile

If the issue still persists, please submit a ticket to FanX Support via fanx.support@snapraise.com.

User is not receiving Password Reset email:

1. Have user check junk/spam folder
2. Have user contact Customer Support. Support can send a password reset to their phone number, if on file, or their email address.
   
   

If the email is not found, please submit a ticket to FanX Support via fanx.support@snapraise.com.