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Ensuring You Receive Snap Mobile Emails

Whitelisting Our Domains & Managing Delivery Issues

We want to make sure you never miss an important message from us — whether it’s an update from our Support team, information about your account, or a customer satisfaction survey.

Occasionally, schools and organizations have email filters that block or quarantine Snap Mobile messages. In other cases, customers receive our CSAT emails but not our service desk replies - even though both come from the same address.

Here’s how to ensure Snap Mobile emails always reach your inbox.

🧩 Why Whitelisting Matters

Many school districts, universities, and enterprise networks use strict spam and phishing filters. These filters can sometimes block legitimate emails.

By whitelisting Snap Mobile’s sending domains, you’re telling your email system that our messages are trusted and safe.

✅ Add Snap Mobile to Your Safe Senders List

Please ask your IT department or network administrator to whitelist the following addresses and domains to ensure smooth communication:

Email Addresses & Domains to Allow: 

  • snap.app
  • snapraise.com
  • snap-raise.com

⚙️ How to Whitelist in Common Email Platforms

Gmail:

  1. Go to Settings → See all settings → Filters and Blocked Addresses.

  2. Select Create a new filter.

  3. In the From field, enter @snapraise.com.

  4. Choose Create filter → Never send it to Spam → Save.

Outlook (Desktop or Web):

  1. Go to Settings → Mail → Junk email.

  2. Under Safe senders and domains, add @snapraise.com.

  3. Save your changes.

Microsoft Exchange / Office 365 (Admin):

  1. Open the Exchange Admin Center → Mail flow → Rules.

  2. Create a rule to bypass spam filtering for messages from @snapraise.com.

  3. Save and apply the rule organization-wide.

For School or District IT Teams:

  • Add snapraise.com to your global allowlist.

  • Verify that HubSpot-related sending IPs are not blocked (available upon request from Snap Mobile Support).

  • Ensure no content filters are quarantining “automated replies” or “external links,” which our support emails may contain.

🧭 If You’re Not Receiving Our Customer Support Replies

If you’ve received a CSAT email but not the service desk reply — or if you’re missing updates from Support — try the following:

  1. Check spam/junk folders for any emails from @snapraise.com.

  2. Search your inbox using your ticket ID or subject line.

  3. Look in “Other” or “Clutter” folders if using Outlook or Office 365.

  4. Check opt-out preferences: You may have unintentionally unsubscribed from some communications. Contact us to re-enable replies.

💬 Still Having Trouble?

If you’ve taken these steps but still aren’t receiving our messages, please reach out directly through any of these channels:

📧 Email: support@snapraise.com
📞 Phone: 276-531-9260

Thank you for helping us ensure seamless communication!

Whitelisting Snap Mobile’s domains helps us serve you better.