We apologize if there was an issue with the item you received. We're happy to help get this resolved for you!
If an item is missing or defective in your team gear order, and it’s within 60 days of delivery, please follow the guidelines below to report the issue to our support team.
The item was missing from the order.
If your item was missing from the team order, please follow these steps-
1. Send an email to our support team at support@snapraise.com
- Please include the name of the participant in the email that is missing the item.
The item delivered is the wrong size.
If the item the participant received is not the size they selected on their account profile, please follow these steps-
1. Send an email to our support team at support@snapraise.com
- Please include the name of the participant who received the wrong size
- A picture of the tag on the item received
The item received is defective.
If the item the participant received is defective, please follow these steps-
1. Send an email to our support team at support@snapraise.com
- Please include the name of the participant who received the defective item
- A picture of the defect on the item
The item received does not match the measurements on the sizing chart.
If the item received appears to not match the measurements on the provided size chart, please follow these steps-
1. Send an email to our support team at support@snapraise.com
- Please include the name of the participant who received the item
- A picture of the tag on the item
- Pictures of the measurements of the item
- Please follow the instructions on the item size chart for how to measure.
- Ensure the photos show the picture of the measurement
- If you are unsure of how to measure the item or are unable to find the size chart, our support team can point you in the right direction!
The item does not have the correct logo.
If the item received does not include the correct logo, please follow these steps-
1. Send an email to our support team at support@snapraise.com
- Please include the name of the participant who received the item
- A picture of the incorrect logo
If you have any other questions or concerns about the gear received, please reach out to our support team at support@snapraise.com, we are happy to help!