In order to cancel a game, start by logging into your portal HERE.
Cancel a Game
1. Start by searching for the event from the dashboard or visiting the App Content Tab in the left-hand navigation panel to interact with the Games App Content Library.
2. Select the game you wish to cancel by clicking on the title of the game in blue.
3. Click the Edit Game button on the quick actions menu.
4. Under game status, select 'Canceled' and make sure to select 'Save Game'.
Send a Notification
1. You can also send a notification letting fans know about the cancellation. To do this, select the Create Notification button in Quick Actions.
2. This will open the notification page where you can add information regarding the cancellation as well as schedule the notification if you would like it to go out at a certain time.
You can then further customize who the notification is sent to by affiliation ie. Fan, Alumni, etc. You can also include an image or URL along with the notification, although this is not as common.
If you wish to send the notification to users who follow a specific team or sport, you can do so by selecting them directly from the audience section.
Additionally, you can send your notification only to users within the Geofence of your arena.
Tip: This isn't typically recommended because some users choose not to allow their Location Settings to be tied to the app at all times, and games are often canceled before attendance.
8. Once you are done customizing your notification, select 'Create and Send Notification' in the quick actions menu to the left of the template.
Still have questions? Please submit a ticket to FanX Support via fanx.support@snapraise.com or reach out to your Account Manager.