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Issue a Refund

Type=One Line, Product=Manage, Style=Full Color
Administrator Resources

Refunds are initiated through Registration by users with Admin Access only. If you are a parent needing a refund, please contact your school directly.

You may need to wait 24 hours to issue a refund, as refunds cannot be processed for transactions that have not yet been finalized.

*Please note that only one refund per registration is allowed, so confirm the amount is correct before finalizing the refund. Additional refunds after the first will need to be serviced off-platform

Step 1 - Locate the Registration Invoice

  1. Login to Registration.
  2. Navigate to the Registrations tab on the left hand side on the navigation menu.
  3. Enter the first and last name of the student whose account needs a refund.
  4. Check to make sure the seasonal year is current.
  5. Click on the 🔹student's blue name to view their registration information.
  6. Navigate to Invoices.
  7. Click the blue 🔹date - $ link. 

Screenshot 2026-06-16 at 8.46.49 AM

Step 2 - Verify and Refund

You will need to verify with the parent/guardian where they want their money refunded. Their choices are to their Snap! Manage Registration (formerly 8to18) account or refund their credit card or bank account. 

  1. Enter the $ amount you will be refunding in the Refunded box.
  2. Check the Override box.
  3. Check the Remove from Roster box if the student is no longer participating in the sport or activity.
  4. Select from Refund to Billing Account or Refund toSnap! Manage Account 

Note: when refunded to the Snap! Manage account they receive a credit for future registrations. Parents have the option to request funds sent to them as a check or e-payment, and are directed to reach out to support for assistance in any credit refund requests. How to utilize my credits (during Registration or as a Refund Request)

Refunds processed to a registrant's payment method will appear on their statement as Gulf Management or Gulf Mgmt. 

 

Need Additional Help with Snap! Manage? For assistance with using the Snap! Manage platform or if you encounter technical issues, please reach out to our support team through the help features within the platform or our designated support channels (via the helpdesk widget, emailing manage.support@snapraise.com, or by phone at 276-531-9260, ext 3.)