Live Audio is Not Working

If you are expecting to receive live audio and are experiencing a broken or incorrect feed, please proceed to the troubleshooting steps below:

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Troubleshooting

1. Check the specific game page to make sure the audio source is set properly
   • Source Type: In-App Streaming Data
   • Includes a direct streaming URL in the URL field
2. If the school has multiple audio links:
   • Go to the App Resources page to utilize additional audio links
   • NOTE: You will need to refresh the app if you change an audio link 

If In-App Streaming Data continues to be an issue, please try an external audio link for the game:

1. Go to the game’s audio source
2. Source Type: Link to an external player
3. Include the host URL in the field

If the issue still persists, please submit a ticket to FanX Support via fanx.support@snapraise.com or reach out to your Account Manager.