If you are expecting to receive live audio and are experiencing a broken or incorrect feed, please proceed to the troubleshooting steps below:
Check Specific Game for Audio Source
1. From the App Content tab on the navigation side panel, click "Games" and locate the specific game.
2. Locate the Audio section. Click "Edit Team" if it needs to be configured
If you are expecting native live audio in the app that doesn't link to an external browser, you need to change the audio source to "In-app streaming data". Additionally, you will need to have a URL feed pasted to link directly to the stream.
If the streaming service is experiencing issues on their end, you can change the "Audio Source Type" to "Link to External Web Player" and paste the Host URL. If you close the browser associated with this audio source, the stream will stop playing.
If the issue still persists, please submit a ticket to FanX Support via fanx.support@snapraise.com.