Please see the troubleshooting options based on the Stats Provider or issue you are having:
Genius
Confirm Genius is configured for that team
1. Go to team page from the App Content sidebar navigation
2. Scroll down to Genius Team Config section
3. If not filled out, click the "Edit Team" button on the right hand side
4. Use the magnifying glass to search for the External and Team ID. Once those are added, click "Save Team". You can then check the Team's schedule to ensure the teams are pulling properly.
Other Troubleshooting Tips
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- If the games are still not configured, contact Genius support
- If the XML option is available as a backup, go to Import History, download the latest XML file, and manually import it to the game
Other Stats
Check Import History (Presto, StatBroadcast, etc)
1. From the sidebar navigation panel, select Operations and then Imports
2. Click "Import History" and filter by data source
3. You will then see a history of all imports. If any of them have failed, you can click on the specific import to view more details
If any of these imports have failed, you can redownload the file and import again.
XML files not showing up in Import History
- The configuration is likely set up incorrectly.
- Reference the Live Stat Setup article.