Please see the troubleshooting options based on the Stats Provider or issue you are having:
Genius Stats Not Connecting
- Confirm Genius is configured for that team
- Go to team page
- Scroll down to Genius Team Config section
- If not filled out, hit the search for the top field and search for your school
- Then, search for the team ID field
- Finally, search for the season ID field, then save the team page
- Go to game and find the Genius stats field
- If nothing is there, click the search button and see if a game/ID comes up in the search
- If yes, copy the ID and save the game, stats should start working again
- If no, the game is likely not entered in Genius’s system, contact Genius support
- If the XML option is available as a backup, go to Import History, download the latest XML file, and manually import it to game
XMLs coming in but not connecting/disconnects
- Go to import history > find the latest file > download the file
- Go to game > manually import stats file to get stats up and running again
- Go to team page, and make sure schools' XML IDs are configured on the team page
XML files not showing up in Import History
- The configuration is likely set up incorrectly.
- Reference the Live Stat Setup article.