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Failed payments can happen for a number of reasons, please read below to better understand why your payment might have failed.
Failed Card Payments
When a card payment fails, Snap! Spend will automatically retry the transaction two more times, and then AutoPay will be stopped if it was previously enabled. If you'd like to retry the transaction immediately, you can use the Make Payment feature to do this from your dashboard.
Suspicious Activity / Unauthorized: Your card payment failed because the card issuer flagged the transaction as suspicious activity or unusual. To fix it, simply approve the transaction with them. If you're using Visa, MasterCard or Discover, the card issuer is usually your bank. We will then automatically rerun your card.
Insufficient Funds: The card issuer has denied the transaction because the card limit has been reached. You can either keep using this card or change your payment method.
Expired: Your card has expired. Please log in and update your payment method.
Failed Bank Payments
Insufficient Funds: the payment bounced due to insufficient funds in your bank account. We will not automatically re-try charging these payments. Please log in to your account and either re-approve these payments with the same payment method or add a new payment method.
If your payment method has failed for another reason not listed above, please reach out to us by using the information below for further assistance.
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program.