If you are receiving a notification error or suspect users are not receiving the notification you sent, here are some troubleshooting tips to try:
Checking to Ensure Notification was Successfully Sent
From the sidebar navigation panel, select Notifications, then select "Sent" to see a complete list of sent notifications:
Here is where you can see if any notification failed to send. If it did, you can resend the notification by clicking the "Action" column button to duplicate the notification and resend.
User-Specific Troubleshooting
- Make sure the user has notifications enabled in their app and phone settings.
- Make sure the user is following the specified team on their app. If they are not following the team, they will not receive a notification.
- Try resending the notification to specific users using the duplicate action outlined above.
- If still not sending after that, there may an issue on the notification service provider's end try again later (check the notification error message on the Notifications tab) or reach out to Customer Support.
If the issue still persists, please submit a ticket to FanX Support via fanx.support@snapraise.com or by phone at 276-531-9260 (ext 5)