Resetting Rewards Points

Start by logging into your portal HERE.

Resetting Individual Users

1. Go to the Rewards tab from the left-hand navigation
   
2. Locate the user you wish to reset points for by searching any of the following fields:
   1. Email
   2. Username
   3. First / Last Name
      
3. Click the user's name in blue to open their user details
4. From here, you can subtract points as needed. Click "Manually Add Points" and save the Rewards user to apply your changes.
   1. Negative points "-" subtract
   2. Any number without a "-" adds.
      
      
      
      

Resetting the Entire System

1. Go to the Rewards tab and Select Configuration
   
2. Scroll to the bottom of the page, and there will be a section titled “User Points Reset”. You can choose to reset only the leaderboard and keep spendable points, or reset all.
   
3. Enter the reset date. This date is the date the rewards points will reset. You can also choose to leave this blank. By selecting a date, all credits and debits, up to and including this date, will be reset. If no date is selected, all transactions, up to and including today, will be reset.
4. Click “Reset Points” and save your Rewards Configuration!

Still have questions? Please submit a ticket to FanX Support via fanx.support@snapraise.com or reach out to your Account Manager.