If you have published your schedules in the Schedules platform and already created your teams in FanX but they are not appearing on your FanX app, it is possible that the Data Provider field was left blank on the FanX portal.
To resolve this login to your FanX portal HERE.
1. From the sidebar navigation, click "App Content" and then "Teams"
2. Select the appropriate team.
3. Locate the section titled "Data Providers". You should see a "Snap" provider in this section. If you do not, click "Edit Team" on the right-hand side of the page.
4. Click "Add Data Source"
5. From the dropdown selection under "Source," select Snap.
6. Use the magnifying glass to pull up a list of teams from your Snap! Manage platform.
7. Find the appropriate team and click "Set team". Be sure to save your changes once finished!
5. It can take 45 minutes to 1.5 hours for the schedules to appear in the app following this update. If you are still having issues, please contact support at fanx.support@snapraise.com.