How do I get a debit card?
If you would like a Snap! Spend debit card, please reach out to your Program Admin directly, as they can assign you one.
When can I expect to receive my Snap! Spend debit card?
The card can take 5-10 business days to be printed and delivered to your program's legal address or your address, depending on your Program Admin's preferences. Please check with your Program Admin to confirm where your card will be shipped.
Our debit cards are shipped by USPS mail service. If it has been longer than 20 business days and your card has not been received, please have the Program Admin reach out to Customer Support at spend.support@onsnap.com.
How do I activate my debit card?
For instructions on activating your debit card, visit this article.
What billing address or ZIP code do I use for my card?
The debit card’s ZIP code is normally associated with your personal billing address. If you are using your personal billing address and receiving failures, please reach out to Support for further confirmation.
How do I withdraw cash from my debit card?
You can withdraw cash from any ATM. To withdraw cash without any fees, look for an AllPoint ATM using the locator in this article: ATM Access. Each Allpoint location varies, but most will allow you to withdraw between $200 and $400 in a single transaction. However, you can make multiple transactions in a row if needed. Most debit cards have a maximum daily withdrawal limit of $500.
Is there a spending limit on the card?
Most cards start with a $10,000 daily spending limit. Please contact your club admin for your specific limits.
Are there any fees associated with using a Snap! Spend card?
There are no fees to use your Snap! Spend card, it works just like a regular debit card, linking directly to the team bank account.
Can my card be used internationally?
Snap! Spend debit cards can be used internationally in most countries. The list of countries in which a card cannot be used is as follows:
United Arab Emirates, Bosnia and Herzegovina, Burundi, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Estonia, Iran, Iraq, Lebanon, Libya, Mali, Malta, Nicaragua, North Korea, Pakistan, Russia, Somalia, Sudan, Syria, Ukraine, Venezuela, Yemen, or Zimbabwe.
How can I change my PIN?
For instructions on how to change your PIN, visit this article. Please note that only the cardholder can change the PIN.
How do I link my debit card with external apps such as Venmo or Zelle?
To link your debit card with Zelle, Venmo, or any other app, you must complete this process directly within the external app itself, not through Snap! Spend. Typically, you'll need to provide your account and routing numbers or your debit card information directly to the external app for the linking process, as it cannot be facilitated through Snap! Spend.
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260 (ext. 6).
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.