When you sign in to your Snap! Spend account, you may see a few different status ‘badges’ next to your payment items. Below is a list of payment statuses used by Snap! Spend, along with an explanation of each.
Pending – This means that your payment transaction has been run and we are waiting for the funds to settle. Card payments are quick and usually take 1-2 business days to transition from 'Processing' to 'Paid'. But bank payments must traverse the ACH system and take a bit longer; it will take up to 5 business days for a bank payment to transition from 'Processing' to 'Paid'. The good news is that teams know that it takes a few days for the funds to settle, so they see you as being in good standing when payments are processing
Awaiting Approval – Sometimes a team will add a payment item after you have already gone through the initial Snap! Spend sign-up for that team. The ‘Awaiting Approval’ status is applied to these new payment items because they cannot be billed until you approve them.
Similarly, the 'Awaiting Approval" badge is applied to payment items with an amount due that has been increased or with a due date that has been moved to an earlier time.
To approve a payment item that is awaiting approval, go to your Snap! Spend dashboard and a list of payments awaiting approval will open -- just follow the directions on that page.
Disputed – When you contact your financial institution to dispute a charge that has been made using Snap! Spend, and the charge is refunded by your bank or credit card company, a ‘Disputed’ badge is displayed next to the refunded payment items.
On Hold – Sometimes a team temporarily puts payment processing on hold. (This usually happens when the team needs to make changes to the payment schedule after parents have already signed up). In this case, an 'On Hold' badge is placed next to payment items for that team. Payment items are not charged through the AutoPay process while they are 'On Hold'.
Opted In – When a payment item is identified as being ‘optional’ and you choose to accept it, the payment will display an ‘opted in’ badge on the Payments page. You can opt in or out of optional payments during the sign-up process.
Opted Out – When a payment item is identified as being ‘optional’ and you choose not to pay for it, the payment will display an ‘opted out’ badge on the Payments page. You can opt in or out of optional payments during the sign-up process. You do not get charged for payments you have opted out of.
Paid – This means the payment item has been paid and the funds have settled.
Past Due – A payment item will have a ‘Past Due’ status if the payment remains unpaid beyond its due date. This could be because you stopped the payment from being charged, or because your payment method has been suspended and you have not assigned a new one.
Refund Processing – This badge is displayed for a payment item that is in the process of being refunded to you by the team. It takes up to 10 business days for a refund to process.
Refunded – The ‘Refunded’ status is applied to payment items that have been refunded to you by the team. Refunds are applied to the same payment method you used when originally paying for the item.
AutoPay Stopped – When you select ‘Stop Payment’ for a particular payment item, a ‘Stopped’ badge will be displayed. Payment items with a ‘Stopped’ status do not get charged through the AutoPay process until you resume the payment. Learn how to stop and resume payments here.
Note: Not every payment will have a status badge. For example, upcoming payments that do not fall into any of the above categories will not display a badge.
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks. Please contact customerservice@thread.bank with questions on the sweep program.