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Ticketmaster Integration Set Up 

How to Set Up the Ticketmaster Integration

This guide walks through the steps required to enable the Ticketmaster integration. Because this is a paid integration, the process begins with an authorization request from your organization to Ticketmaster.

Before You Begin

Please confirm the following:

  • Ticketmaster integration is included in your contract.

  • You have access to someone at your organization who can approve the integration (for example: an administrator, director, or technical lead).

If you are unsure whether the integration is included in your plan, please contact Support.

Step 1: Send an Authorization Email to Ticketmaster

An authorized contact from your organization must send an approval email to Ticketmaster requesting access to the Ticketmaster SDK.

Send the email to:

Email Template

Your organization contact can copy and paste the template below and replace the bracketed sections with the correct information.

Writing
 

I, [NAME], [TITLE], at [INSTITUTION], hereby approve Ticketmaster to provide to Snap! Mobile, Inc. the Ticketmaster SDK with access to the [INSTITUTION] database.

The [INSTITUTION] Archtics database name/DSN is [NAME] and site ID is [ID].

If I choose [VENUE], then all events for the venue (team plus non-team events) will be shown.

I also understand that this integration will be kept active until myself or someone else from [INSTITUTION] emails the Ticketmaster integration team to deactivate the integration.

Please let me know if you have any questions.

Thank you,
[NAME]
[DATE]

Step 2: Ticketmaster Will Respond

Once the email is sent:

  • Ticketmaster will review the request.

  • They may follow up with additional questions if needed.

  • Ticketmaster will provide the credentials required to complete the integration.

These credentials typically include:

  • iOS Consumer Key

  • Android Consumer Key

Step 3: Contact Support to Complete the Setup

After Ticketmaster provides the credentials, please send them to our Support team so we can finish the integration on our side.

The integration requires an app update from our engineering team, so Support will coordinate the next steps and timeline with you.

Important Notes

  • The integration will remain active until someone from your organization emails Ticketmaster requesting that it be turned off.

  • If you select a venue in the approval email, all events for that venue (including non-team events) may appear in the integration.

  • Our Support team will handle the engineering work required once Ticketmaster provides the necessary credentials.

Need Help?

If you have questions at any point in the process, please reach out to Support, and we’ll be happy to assist with the next steps.