Troubleshooting Sign Up

Sometimes people run into roadblocks when trying to sign up for a group. For example, you may get kicked back to the beginning of the process, or the billing information page won't load. If you are experiencing these sorts of issues, please follow the troubleshooting tips shown below.

Sign-up Troubleshooting Tips

1. Close your browser (quit the app) and then re-open and start over.
2. If that doesn't help, try using a different browser. For example, if you're using Chrome, switch to Safari or Firefox or a mobile device.
3. If that doesn't fix things, use a different network. If you're on a company network, try to sign up from home, or use your cell phone with WiFi turned off.  (This option usually works the best)

Encountering error messages upon authorizing payments? Check out our Troubleshooting Adding a Payment Method Article here!

Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.

Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted. 

Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. 

You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/.  Please contact customerservice@thread.bank with questions on the sweep program.