Viewing Disputes

As a Program Admin, you can view any open Snap! Spend debit card disputes that your club has. To view your program's disputes:

1. Select the Program tab

2. Select Disputes in the navigation tabs

Here you will see a list of all disputes within your organization. This displays the reason for the dispute, the status (lost, won, under review, needs response), whether evidence has been provided, date the dispute was created, date the dispute needs to be addressed by, as well as the disputed amount.

You also are able to filter by group using the drop-down labeled Group Filter at the top of the page. 

As a reminder, all disputes are handled directly by our banking partner and Visa.

Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.

Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.

Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.

You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program.