Rewards and gift items (OTK) are shipped directly to the fundraiser’s Group Leader within four weeks of the campaign’s close date.
Once the package leaves our warehouse, the Group Leader will receive an email with tracking information to help monitor the delivery. After the package arrives, the Group Leader is responsible for distributing the items to the appropriate participants.
Have Questions About Your Gear?
If you are a campaign Group Leader:
If you have questions about your team’s gear or order, please contact your assigned Snap! Raise representative or reach out to our Support team.
- Email: support@snapraise.com
- Phone: (276) 531-9260
Important: Missing items and defective products must be reported within 60 days of delivery.
If you are a participant or donor:
For questions about gear purchased through a fundraiser, we recommend contacting the campaign’s Group Leader directly. The Group Leader receives tracking information and updates regarding the order’s delivery.