Group Leaders and Admins
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      3. Group Leaders and Admins

      When will I receive my team's gear?

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      Rewards and gift items (OTK) are shipped directly to the fundraiser’s Group Leader 3-6 weeks after the close of the campaign. Once the package has left our warehouse, the primary Group Leader on file will receive an email with tracking information to provide insight into delivery. After delivery, the group leader is responsible for the distribution of the team’s items. All items are shipped together to the shipping address on file.

       

      If you are a campaign Group Leader with any questions about your team's gear, please contact your assigned rep, or Snap! Raise Support at support@snapraise.com or 206.312.5840. Missing items and defects need to be reported within 60 days of delivery.