If you notice your Snap! Spend debit card has been lost, stolen, or you notice any unrecognized charges on your account, you can take action to report these charges and report your card lost or stolen.
Report Card Lost or Stolen
Please call our Customer Support team at 276-531-9260 (ext 6.) to report a card lost or stolen right away. Our team will ask some verification questions before taking action to report this card as lost/stolen.
Disputing a Transaction
In order to dispute a transaction, you will need to call Visa directly at 833-852-1519. All disputes are handled by Visa dispute policies.
Visa may offer a provisional credit, which you will see on your Snap! Spend account, if the dispute qualifies. This credit will only be available until the dispute outcome is reached.
Disputes typically take a full 90 days from the date of submittal to be decided. All disputes are handled directly by our banking partner and Visa. Please note that we often do not have updates on in-progress disputes during the 90-day review period.
Once an outcome is reached, you will receive an automated email informing you of the dispute decision.
Club admins can view all disputes submitted on their Program dashboard, see this article if you are a club admin.
If you are disputing a charge, it is highly recommended to have a new card ordered for you to ensure more unrecognized charges do not occur. Please contact your club directly to have a new card ordered.
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted.
Your deposits qualify for up to a maximum of $2,500,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity.
You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions on the sweep program.