App Portal Essentials

Import Schedules and Rosters

Importing a schedule and roster is only necessary if you do not have a Snap! Manage integration. If you have a Snap! Manage integration and need to sync the teams, visit this article.

1. Go to Operations on the sidebar navigation, and then "Imports".

2. Select Excel Spreadsheet from the Data Source dropdown. Download the appropriate template located on the right-hand side to input data.

3. Select Data Type and select any additional drop-downs afterward to assign to a team if needed.

4. Add your file and click "Start Import". 

Game Info - The Basics

Home & Away

• Your team, regardless of home or away, will always be the sport name: in this case - Varsity Baseball
• Your opponent, regardless of home or away, will always be External Team.

Home Team & Away Team Logos

• Your logo will automatically populate with the Primary App Logo. NOTE: It appears blank on the game page but will always show in the app.
• Opponent logos can be manually added under External Team or via the full games list.

Home & Away Team Names

• You will not have to type in your name whether home or away. It will always display as the sport name (Varsity Baseball)
• For Opponent names, enter in Home or Away Team Name corresponding with External Team.

Stats

Please see the article below for inputting scores.  If updating a FINAL SCORE, make sure the Game is complete checkbox is checked.

Inputting Scores

Visit this article to learn how to add a score to a complete game: Inputting Scores 

Changing the Display Order and Organization of the App

Home Screen Cards

Please see this article for reordering your Home Screen Cards: View and Reorder Home Screen Cards

Other Tips

• The Splash Screen will be the screen that displays as your app is loading up after users tap to open it on their device. To update your splash screen, you can go to "Customization" from the sidebar navigation and then select "Splash Screen".

• You can add a Sponsor or Footer image to your Splash Screen by checking this box and uploading using the up-arrow icon. 

• The Bottom Button Bar will display at the bottom of your app's screen and will be a convenient way for users to quickly jump to other pages in the app. You can update this by going to "Customization" and then "Menus".

Promotions in the App

Promotions can be found under App Content > Promotions. To set up a promotion, first you will want to add a playbook. Because playbooks act as a filter for your published promotions, setup is fairly simple. Add a playbook name, set a description, and that's it! You can add an associated team if there is just one. 

Back on the Promotions page, click MANAGE TEMPLATES. This is where the actual content creation will occur.

Visit this article to learn more: What are promotions and what can I do with them?

View and Manage User Feedback

To view feedback, click "Operations" from the sidebar navigation and then "App Feedback". All feedback that is sent in will be internal, and won't be visible inside the app. Feedback can vary anywhere from the user's experience on the app to gameday experience or even general thoughts on the team's performance.

Feedback Configuration

On this page, you can set up and configure the different feedback subject lines that'll be present inside the app. You can drag and drop the subject lines to display in a certain order for users as well.

• By entering a team member's email in this Assigned To section, they will then receive all feedback messages sent in using this subject line. This is useful when you have a team member who will be working closely with and handling this type of feedback.

• By checking the Include Diagnostic Logs box, anytime this feedback is sent in, it will generate a diagnostic report for Snap! Mobile support to track down any issues. This is useful with subject lines like "Report an App Issue".

Be sure to save any changes you make before exiting this section!

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