Issue a Refund

Refunds are initiated through Registration.

Step 1

1. Login to Registration.
2. Navigate to the Registrations tab on the left hand side on the navigation menu.
3. Enter the first and last name of the student whose account needs a refund.
4. Check to make sure the seasonal year is current.
5. Click on the 🔹student's blue name to view their registration information.
6. Navigate to Invoices.
7. Click the blue 🔹date - $ link. 

Step 2

You will need to verify with the parent/guardian where they want their money refunded. Their choices are to their Snap! Manage Registration (formerly 8to18) account or refund their credit card or bank account. 

1. Enter the $ amount you will be refunding in the Refunded box.
2. Check the Override box.
3. Check the Remove from Roster box if the student is no longer participating in the sport or activity.
4. Select from Refund to Billing Account or Refund to 8to18 Account 

Need Additional Help with Snap! Manage? For assistance with using the Snap! Manage platform or if you encounter technical issues, please reach out to our support team through the help features within the platform or our designated support channels (via the helpdesk widget, emailing manage.support@snapraise.com, or by phone at 276-531-9260, ext 3.)