Removing a Participant from a Group

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To remove a participant from a group, the button will vary if they have signed up or never signed up.

 

If they are not signed up: 

1. Navigate to the group you'd like to remove the participant from. 

2. Click Collections at the top of the page. 

3. Select the check box next to the participant(s) name that you want to remove

4. Select Remove from Roster on the bottom right-hand side of the screen. 

 

 

This will remove the participant from the group and all outstanding (unpaid) payments. Paid payment records will still be kept and can be seen by searching for the participant on the Reporting page.

 

If they are signed up:

1. Navigate to the group you'd like to remove the participant from. 

2. Click Collections at the top of the page. 

3. Select the check box next to the participant(s) name that you want to remove

4. Click "Archive from Roster" at the bottom of the page. 

 

 

This will remove the participant from the group and all outstanding (unpaid) payments. Paid payment records will still be kept and can be seen by searching for the participant on the Reporting page.

 

Tip: Make sure you go to the group's page, not the People tab to remove the participant. 
 
 
 
 
 
Still have questions or need help? Please reach out to us directly at spend.support@onsnap.com or by phone at 276-531-9260.
 

Snap! Spend is a financial technology company and is not a bank. Banking services provided by Thread Bank; Member FDIC. The Snap! Spend Visa Debit is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa cards are accepted. 

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You can access the terms and conditions of the sweep program at https://go.thread.bank/sweepdisclosure and a list of program banks at https://go.thread.bank/programbanks.  Please contact customerservice@thread.bank with questions on the sweep program.